Support Manager, Ferndown, £55,000

As the Support Manager for this leading provider of software solutions, you will lead the front-line Support Team, motivating the team whilst managing incident communications and ensuring excellent customer service.

As part of a growing organisation with a reputation built on outstanding technical support, products, and high levels of customer service, you will have the opportunity to further develop your skills and make a real impact.

Background & Benefits

Rubicon’s client began over 20 years ago and has since grown to become a market leader with over two million customers currently, and tens of millions in transaction values annually. With over 90 members of the team, they still operate with an entrepreneurial spirit with a fun and relaxed team culture.

The Support Manager will benefit from 25 days holiday (+ bank holidays), hybrid working, a company funded health plan, free parking, regular team building events, career development and auto-enrolment in the pension scheme.

Support Manager Responsibilities

• Oversee ITSM toolset, reporting metrics, and maintain SLA compliance.
• Lead the Support Team in Incident Management processes and daily activities.
• Motivate and organise the Support Team, ensuring adherence to policies.
• Act as a point of escalation for internal team and customers.
• Facilitate Operation Change Advisory Board and provide Out of Hours escalation cover.

Support Manager Skills & Experience Required

• Minimum of 3 years of leadership experience, managing high-performing teams.
• At least 5 years of experience in bespoke Application Support.
• Understanding of technical languages (SQL, XML, CSV, JSON).
• ITIL qualified, with experience in ISO 9001, 20000, and 27001 environments.
• B2B service desk experience, with proficiency in Service Management tools.

Interested?

To be considered for this Support Manager opportunity, send your CV to Josh at Rubicon by applying directly to this advert.

Our team at Rubicon reviews every application. Please ensure your CV is submitted in Microsoft Word so that we can upload your details into our system. If sent as a PDF, it will cause delays.