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2nd Line Support Analyst

2nd Line Support Analyst, £30,000, Romsey

The purpose of this job:

Due to internal progression, our growing client is looking for a 2nd Line Support Analyst to join their corporate services team. As 2nd Line Support Analyst, you will play an integral part in providing resilient technical support on a busy helpdesk generating over 1500 tickets per month.

Your 2nd Line Support Analyst responsibilities will include:

  • Log calls using the Help Desk software
  • Management of personal call queue, ensuring calls are closed in a timely fashion
  • Provide updates and ensure communication with the user is maintained.
  • Escalation of calls to the IT Operations team or Management as necessary
  • User Administration within the following environments: Active Directory (On Prem and Azure), Exchange, Lync, SharePoint, ExtremeCloud, and RSA
  • Perform software builds/rebuild on laptops and desktops as required
  • Troubleshoot hardware and software faults with IT equipment
  • Ensuring that documentation is kept up to date with current procedures and processes

Knowledge & skills:

  • Previous Service Desk experience
  • Windows (desktop and server) operating systems technical skills – including build and issue resolution
  • Linux technical skills – including build and issue resolution
  • Ability to support Windows AD, Azure AD, Office 365, Exchange, M365 (including SharePoint, Teams etc)
  • Understanding of networking
  • Clear and approachable communication skills
  • Good customer service skills

Your new employer

Rubicon’s client is a British centre of excellence for innovation and engineering that has been bringing the physical and digital world together since the 1950’s. With an international footprint, they provide their clients with solutions to their practical problems through their diverse, technology-focused, product suite.

As 2nd Line Support Analyst, you’ll receive benefits that stretch across Health & Wellbeing, Savings, Protection & Life, Leisure, and Entertainment as well as 25 days holiday (+ BH’s + Birthday off), 6% Pension scheme, Flexi-time, Flexi-leave and be a part of the bonus scheme.

If this role is for you

For more information or to apply for this 2nd Line Support Analyst vacancy please call Ellie or Ben on 01202688542 or apply to this advert.

Our team reviews every application. Please ensure your CV is submitted in Microsoft Word so that we can upload your details more easily to our system. If sent as a PDF it will cause delays.

INDSPE

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Security Administrator

Security Administrator, Romsey, £28,000

The purpose of this role

As Security Administrator you’ll be a vital part of the Security team, supporting with all aspects of the business’s security function.

As the Security Administrator you’ll be responsible for:

  • Supporting the online and physical security of the company to ensure there are no security breaches
  • Ensuring all administrative duties are maintained at the highest level of accuracy
  • Reviewing job holders’ qualifications as well as online links/data
  • Assisting the team in the implementation of new security guidelines and measures

Skills & Experience

  • Previous administrative experience
  • Familiarity with the security sector
  • High attention to detail

Background & benefits:

Rubicon’s client is a British centre of excellence for innovation and engineering that has been bringing the physical and digital world together since the 1950’s. With an international footprint, they provide their clients with solutions to their practical problems through their diverse, technology-focused, product suite.

As Security Administrator, you’ll receive benefits that stretch across Health & Wellbeing, Savings, Protection & Life, Leisure, and Entertainment as well as 25 days holiday (+ BH’s + Birthday off), 6% Pension scheme, Flexi-time, Flexi-leave and be a part of the bonus scheme.

Interested?

For more information or to apply to this Security Administrator role call Lily or Dominika at Rubicon or apply directly to the advert with an up-to-date CV.

Our team reviews every application. Please ensure your CV is submitted in Microsoft Word so that we can upload your details more easily to our system. If sent as a PDF it will cause delays.

INDOFF

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Vetting Officer

Vetting Officer, Romsey, £30,000

Purpose of Role:

As Vetting Officer you’ll be working with the Vetting Manager to support the fundamental role of security and vetting within a world-class technology and engineering business. Providing a professional experience, you will ensure operational excellence within the vetting administration process.

As Vetting Officer your responsibilities will include:

  • Supporting all types of Security Vetting
  • Enforcing Secure Vetting life cycle in line with HMG/Authority client led processes
  • Delivering first class Security Clearance administration, verifying all clearances
  • Being responsible for in-housing training regarding new staff and Vetting systems
  • Monitoring all existing clearance expiries and requests whilst maintaining knowledge of all Security Policy framework
  • Processing Vetting applications for employees, contractors and associates
  • Maintaining strong stakeholder relationships, providing full personnel security

As Vetting Officer your knowledge & skills will include:

  • Previous experience with UKSV, Government Protectively Marked Material and other government department vetting applications
  • Previous expertise within a Personnel Security Vetting Role and administering the UK vetting process
  • An ability to work under pressure, keeping to tight deadlines and maintaining high accuracy and attention to detail
  • Advanced Microsoft Word, Excel, Access and PowerPoint skills
  • Good problem-solving skills with the ability to negotiate

Background & benefits:

 

Rubicon’s client is a British centre of excellence for innovation and engineering that has been bringing the physical and digital world together since the 1950’s. With an international footprint, they provide their clients with solutions to their practical problems through their diverse, technology-focused, product suite.

As Vetting Officer, you will receive benefits that stretch across Health and Wellbeing, Savings, Protection and Life, Leisure and Entertainment as well as 25 days holiday + BH’s + Birthday off, 6% Pension scheme, Flexi-time, Flexi-leave and be a part of the bonus scheme.

Interested?

For more information or to apply to this Vetting Officer role call Lily or Dominika at Rubicon or apply directly to the advert with an up-to-date CV.

Our team reviews every application. Please ensure your CV is submitted in Microsoft Word so that we can upload your details more easily to our system. If sent as a PDF it will cause delays.

INDSPE

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